IFS Cloud Transformation

Overview

A global equipment manufacturer adopted IFS Cloud to unify ERP, FSM (Field Service Management), and EAM (Enterprise Asset Management) across its European operations.

The Challenge

The organization operated with disconnected ERP systems across multiple subsidiaries, leading to inefficiencies and a lack of standardization. Field service teams struggled with limited visibility into scheduling and asset performance, while the need to integrate IoT data and CRM platforms added layers of complexity to an already fragmented technology landscape.

The Solution

• Provided an IFS Cloud Solution Architect and functional consultants in FSM, Finance, and Supply Chain.
• Defined a global solution blueprint and integration model with IoT sensors and Salesforce CRM.
• Oversaw governance and change management across multiple European markets.

Key Objectives

• Increase efficiency in service operations.
• Standardize asset and finance processes.
• Enable predictive maintenance with IoT data.

Expected Outcomes

• 20% improvement in field service efficiency.
• Increased asset utilization and reduced downtime.
• Faster, standardized reporting across regions.

Project Timeline

• 24 months, phased by subsidiary rollout.

Process

1. Business process workshops.
2. Pilot deployment in Belgium before Europe-wide rollout.
3. Iterative testing, training, and adoption campaigns.

Outcome

IFS Cloud successfully deployed across 12 subsidiaries. Field service efficiency improved by 22%, asset downtime reduced by 15%, and financial reporting cycles cut by 30%.